Shipping Policy
Last updated: May 2026
Thank you for shopping with Lumien. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your tracking information once your order has been dispatched.
Shipping Times
We ship worldwide. Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–18 business days |
| United Kingdom | 8–16 business days |
| Australia | 10–20 business days |
| Europe | 10–18 business days |
| Rest of World | 14–25 business days |
Please note these are estimates and not guarantees. Delivery times may vary due to customs processing, local postal delays, or high demand periods such as holidays.
Where We Ship From
Lumien works with carefully selected suppliers to bring you quality products at great prices. Some items may be shipped directly from our supplier warehouses, which means your delivery may take slightly longer than traditional domestic shipping. We always aim to be upfront about this — if you have any questions about a specific product's shipping origin, please contact us before purchasing.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
If your tracking number is not updating, please wait a few more days before contacting us — tracking systems can sometimes take time to reflect the latest status, especially for international shipments.
Customs, Duties and Taxes
Lumien is not responsible for any customs fees, import duties, or taxes applied to your order by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost at checkout.
If you are unsure whether import duties apply to your order, we recommend checking with your local customs office before purchasing.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please first check your tracking information. If your package appears lost or significantly delayed, contact us at the email below and we will investigate with the shipping carrier on your behalf.
We will always do our best to resolve any shipping issues as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct at the time of purchase. Lumien is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at kkjonlinebusiness@gmail.com and we will do our best to update it before dispatch.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at:
Email: kkjonlinebusiness@gmail.com Response time: Within 24–48 hours on business days