Terms of Service
Last updated: May 2026
Please read these Terms of Service carefully before using the Lumien website or placing an order. By accessing or using our store, you agree to be bound by these terms.
1. General
These Terms of Service apply to all users of the Lumien website, including browsers, customers, and merchants. By visiting our site and purchasing from us, you engage in our service and agree to be bound by the following terms and conditions.
Lumien reserves the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you are the age of majority in your jurisdiction and have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you must not transmit any worms, viruses, or any code of a destructive nature.
3. Products and Pricing
We reserve the right to modify or discontinue any product at any time without notice. Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of a product or service.
We have made every effort to display the colors and images of our products accurately. We cannot guarantee that your computer or device monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any product we offer and to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.
4. Accuracy of Information
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
5. Payment and Billing
We accept major credit cards and other payment methods as shown at checkout. By completing a purchase, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
All payments are processed securely. Lumien does not store your full payment details on our servers.
6. Shipping and Delivery
Please refer to our Shipping Policy for full details on processing times, estimated delivery windows, and shipping origins. By placing an order, you acknowledge and accept the shipping timelines outlined in our Shipping Policy.
Lumien is not responsible for delays caused by customs, postal services, or circumstances beyond our control.
7. Returns and Refunds
We want you to be happy with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving your item. Eligibility for returns or refunds will be assessed on a case-by-case basis.
Items must be unused and in their original condition to be eligible for a return. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We do not accept returns on items that have been used, damaged by the customer, or returned without prior approval from our support team.
8. Intellectual Property
All content on the Lumien website — including but not limited to text, graphics, logos, images, and software — is the property of Lumien or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission from us.
9. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Limitation of Liability
To the fullest extent permitted by law, Lumien shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our products or services.
Our total liability to you for any claim arising from your use of the Lumien website or products shall not exceed the total amount paid by you for the order in question.
11. Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
12. Contact Information
Questions about these Terms of Service should be sent to us at:
Email: kkjonlinebusiness@gmail.com Response time: Within 24–48 hours on business days